How can we help?
Our team is here to help with any question or issue about Upshell. Fill out the form below — we'll open a ticket and get back to you within 24 business hours.
Or email us at support@appjuice.it
Frequently asked questions
Is Upshell a subscription?
Upshell is free to download, and connecting, authenticating and verifying host keys stay free forever. Upshell FULL unlocks the productivity layer — split panes and typing in all of them at once, port forwarding, jump hosts, agent forwarding, snippets, session recording, server stats, Shortcuts, remote editing, session history, iCloud sync and per-host colors (importing your ssh config is free) — with either an annual subscription ($9.99/year) or a one-time lifetime purchase ($39.99) — those are the US prices, and every other App Store shows the equivalent local tier, VAT included where it applies. The yearly plan starts with a free trial for new subscribers, and you can restore your purchase on any of your Macs.
I bought FULL but the features are locked. What can I do?
Try these steps:
- Make sure you're signed in with the same Apple Account used for the purchase
- In Upshell, open the purchase screen and tap Restore purchases
- Check that the app is updated to the latest version
- Restart the app
If it still doesn't unlock, contact us with your purchase date and receipt.
How can I request a refund?
Purchases are processed by Apple, so refunds go directly to them:
- Visit reportaproblem.apple.com and sign in with your Apple Account
- Select the Upshell purchase and the reason for the refund
- Submit the request
A connection fails or a command won't run. What should I include?
To help us reproduce it quickly, please include:
- Your connection setup (password, key, ProxyJump) and target OS, if known
- What the live terminal console log or the debug log shows
- Your macOS and Upshell versions