How can we help?
Our team is here to help with any question or issue about Upshell. Fill out the form below — we'll open a ticket and get back to you within 24 business hours.
Or email us at support@appjuice.it
Frequently asked questions
Is Upshell a subscription?
Upshell is free to download, and connecting, authenticating and verifying host keys stay free forever. Upshell FULL unlocks the productivity layer — split panes, port forwarding, jump hosts, agent forwarding, snippets, session history, ssh config import, iCloud sync and per-host colors — with either an annual subscription ($9.99/year) or a one-time lifetime purchase ($39.99) — those are the US prices, and every other App Store shows the equivalent local tier, VAT included where it applies. Family Sharing is fully supported, and you can restore your purchase on any of your Macs.
I bought FULL but the features are locked. What can I do?
Try these steps:
- Make sure you're signed in with the same Apple Account used for the purchase
- In Upshell, open the purchase screen and tap Restore purchases
- Check that the app is updated to the latest version
- Restart the app
If it still doesn't unlock, contact us with your purchase date and receipt.
How can I request a refund?
Purchases are processed by Apple, so refunds go directly to them:
- Visit reportaproblem.apple.com and sign in with your Apple Account
- Select the Upshell purchase and the reason for the refund
- Submit the request
A connection fails or a command won't run. What should I include?
To help us reproduce it quickly, please include:
- Your connection setup (password, key, ProxyJump) and target OS, if known
- What the live terminal console log or the debug log shows
- Your macOS and Upshell versions